landlord emergency maintenance
Landlord Emergency Maintenance Services
Residents have access to our after-hours emergency line, staffed nightly from 10 PM to 6 AM. Our coordinators are trained to triage maintenance requests instantly, dispatching professional repair teams for urgent issues and assisting with lockouts.
Are you a landlord that self-manages their property, and just needs help with coordinating maintenance for your tenants? ECR Property Management can help. Our Landlord Emergency Maintenance solutions provides after hours support for your Tenants in emergencies
Service Overview
included in our after ours emergency service
DISCOVER WHAT WE DO
As your Minneapolis Residential Property Manager Partner
FAQ
Yes. Please contact us to discuss further.
An immediate danger to the tenant or damage to the property if not resolved, or when the tenant is locked out of the house.
This is an add-on service for existing customers who need coverage for short durations of time for when they may be away or unavailable. Pay per day service only provided maintenance emergencies and not standard maintenance coordination
We do not charge additional for lock outs, or dispatching vendors to remedy the situation. But in the case a vendor needs to be dispatched, you are responsible to pay the vendor for their service. Any lock out fees you have included in your lease are yours to collect.
Yes, between the hours of 9pm-6am. You can add 24 hour weekend service for ongoing emergency maintenance for an additional cost.
For this service no, we do not. If we determine the call is not an emergency after triaging the callers request, the details of our conversation are noted on the file and sent to the property owner the following morning. Call recordings are available at the request of the owner as well. It is then the responsibility for the owner/manager to act upon accordingly.
If you're looking for maintenance coordination, consider our Full Service Residential Property Management solution.
No. When they call a person picks up directly. No AI, no phone tree, they speak directly with a live agent when they call in.
In the situation where a vendor needs to be contacted and sent to the property like an HVAC technician or plumber, we will dispatch them in real time.