Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, mailing address, email address, and phone number
• Rental Application Data: Employment history, income verification, rental history, references, and Social Security number (for credit/background screening purposes)
• Financial Information: Bank account details for rent payments, payment history, and security deposit records
• Identification Documents: Government-issued photo ID as required for lease verification
• Maintenance Requests: Details you provide about your unit when submitting service or repair requests
• Website Usage Data: IP address, browser type, pages visited, and referring URLs collected automatically through cookies and similar technologies

2. How We Use Your Information

ECR Property Management LLC uses the information we collect to:

• Process and evaluate rental applications and lease agreements
• Communicate with current and prospective residents regarding their tenancy
• Collect rent and manage financial transactions
• Respond to maintenance requests and coordinate repairs
• Comply with applicable federal, state, and local laws, including Minnesota landlord-tenant statutes
• Improve our website, services, and overall resident experience
• Send important notices, updates, or information about your lease or property

We do not sell your personal information to third parties for marketing purposes.

3. Sharing of Information

We may share your personal information in the following limited circumstances:

• Service Providers: Third-party vendors who assist with property management operations, including tenant screening agencies, maintenance contractors, payment processors, and software platforms. These parties are bound by confidentiality obligations.
• Property Owners: Information relevant to your tenancy may be shared with the property owner(s) as part of our management obligations.
• Legal Requirements: When required by law, court order, or government authority, including compliance with Minnesota statutes governing tenant records and disclosures.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Tenant records, lease documents, and financial records are typically retained for a minimum of seven (7) years following the termination of a tenancy in accordance with Minnesota recordkeeping standards.

5. Security of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no transmission or storage system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather usage analytics. You may disable cookies through your browser settings; however, some features of our website may not function properly if cookies are disabled. We do not use cookies to collect sensitive personal information.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and contractual obligations
• Opt out of non-essential communications from us

To exercise any of these rights, please contact us using the information below. We will respond to all verified requests within a reasonable timeframe.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites. ECR Property Management LLC is not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.